Shipping & Delivery
At Sierra Pet Products, we know how important it is for your order to arrive quickly, safely, and with complete peace of mind. That’s why every shipment comes with tracking, so you can follow your parcel every step of the way.
Affordable & Transparent Shipping
We pride ourselves on offering great value shipping rates without hidden costs. Your final shipping price is calculated at checkout based on your location and the weight of your order.
Faster Options When You Need Them
Need your order sooner? Express shipping is available to select destinations. Simply choose Express at checkout when the option is shown. Where express isn’t available, we’ll make sure your parcel travels by the fastest tracked standard service.
Delivery Timeframes
Delivery times depend on your location and the shipping service available in your region. For the most accurate estimate, you can use the delivery time calculators provided by our carriers:
Australia Post: Check estimated delivery times here (use our postcode 4300 as the origin).
DHL: Check estimated delivery times here (use our postcode 4300 as the origin).
Quick Dispatch
We don’t keep you waiting. Orders placed before 1 PM (AEST) on in-stock items are usually shipped the very same business day. Orders placed after 1 PM are dispatched the following business day.
Who We Ship With
To ensure your order arrives smoothly, we partner with trusted global carriers:
Australia: All local orders ship with Australia Post.
International (outside the US): Most orders are shipped with DHL, while Australia Post currently services the UK and Israel.
United States: Shipped with DHL eCommerce (DDP – Delivered Duty Paid). Please note that some US territories (Guam, Puerto Rico, Virgin Islands, Mariana Islands, and American Samoa) are currently unavailable.
Worldwide Reach
We’re proud to ship to a wide range of international destinations. Express delivery is available in select regions, and where it’s not, your order will always travel with a fully tracked standard service. Available shipping methods and costs will appear at checkout, so you’ll always know what to expect.
Still have questions? Check out our Shipping FAQs for more details, or contact our friendly team — we’re always happy to help.